FAQs

How does this work?

1. Buy a gift of recollections
2. Receive an automated email within 30 minutes with a link to a question form
3. Add your order number and answer all of the questions with short, heartfelt audio notes
4. Click submit
5. On the day of your choosing your recipient will start to receive your recollections (you'll be cc'd).
6. Every day after that you both will receive the next answer for as long as you purchased the gift (7 vs 14 days)

Are my answers private?

Short answer: Yes.

Long answer: All of your recordings are transferred and stored in an entirely secure and private way.

The links to the recordings are private, but if shared by you a 3rd party could listen to them.
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Our team has access, but as policy we only listen to recollections when given permission by you or a receiver in order to check for quality in the event of an issue raised.

Our servers keep track of every time a file is opened and by who so there is a complete chain of custody of your recordings internally.

The person you gift your recollections to does have access to the recordings in their emails which they could, if they chose to, send on to others.

Can I submit my own questions?

For a special occasion we can make this happen for a premium. If you are interested in learning more please send us a message.

How long will me recollections be live for?

We aim to keep them live forever. Every recollection is backed up on our servers so in the event that we needed to move things around they will still be accessable.

Can I download my recollections?

You sure can. Every recollection is sent in an email with an easy to listen link and the audio file as a downloadable attachment.

I accidentally started giving recollections and shut the page - what now?

That is totally fine. As long as you do not submit your answers at the end you can restart. Once submitted your recollections are locked in and if you try to submit more your order number will be invalid.

Will you do recollections for other holidays?

We sure will. Be sure to send us a message or sign up to the newsletter for early access to recollection releases.